Refund Policy

• Timeframe: Refund requests must be submitted within 7 days of the original transaction date.
• Service Usage: The service should not have been fully utilized or consumed.
• Validity: The reason for refund must fall under our approved conditions, such as technical failure or billing error.

• Custom Services: Software customized and delivered based on user requirements is non-refundable.
• One-Time Fees: Charges collected for one-time services or consultation are not eligible for refunds.
• Activated Services: Any service that has been activated, consumed, or accessed will not qualify for a refund.

To initiate a refund, please contact our support team via email at support@huracanpay.com.

Once reviewed and approved, refunds will be processed within 7 to 10 business days and returned to the original payment method.

Please note that any charges levied by the payment gateway (processing fees, transaction charges, etc.) are non-refundable and will be deducted from the total refund amount.

HuracanPay reserves the right to revise this refund policy at any time. Any changes will be updated on this page. We recommend reviewing the policy periodically for any modifications.